Hi,
I had reason to try and contact Vodafone over the weekend due to some
concerns about the mechanical integrity of their ageing overhead cable
network. Basically there was a bit that was in danger of getting snagged by
a bus or similar.
No one on the helpdesk had a clue. The fact that they had overhead wires in
a city in NZ seemed like a complete surprise to them. I'm emailing here
because the standard routine did not work. This after being routed to
several different desks.
Does anyone here know how one would resolve an issue like this? Are VF even
using this stuff anymore? If not, when are they going to start taking it
down so apparent mismanagement of the "asset" doesn't pose a risk to the
public? If they are still using it can someone advise the right place to
call to get it quickly resolved? Or at least when someone says 'overhead
cable infrastructure fault' the response is not 'you'll have to ring
Chorus'.
cheers
jamie
