I said I would name the slammer. We have been trying to get things sorted with them but it really has been an exercise in frustration. It has reached the point where I am not sure that an amicable resolution is ever going to happen. The company concerned is Compass Communications. I would like to thank them for removing my daughters telephone landline service for 10 days and denying her broadband access for nearly a month, for lousy customer service, i.e. no follow up after the unauthorised transfer that prevented her from knowing who the services had been transferred to, for having a truly excellent version of "telephone pass-the-parcel" in their Customer Services team that always seems to end in someone dropping the ball, for not recognising that they screwed the pouch on this one and trying to get back some kudos by helping with the resolution. I would also like to thank Telecom NZ for initially doing everything they seemed to be able to do to assist within, what I consider to be, a seriously flawed system and for providing a timely remedy in the form of a new phone line and service both landline and broadband at no charge. It would seem that Telecom have learned the lessons of old, "that service is what counts". -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Glen and Rosanne Eustace, GodZone Internet Services, a division of AGRE Enterprises Ltd., P.O. Box 8020, Palmerston North, New Zealand 4446 Ph: +64 6 357 8168, Fax: +64 6 357 8165, Mob: +64 27 542 4015 "A Ministry specialising in providing low-cost professional Internet Services to NZ Christian Churches, Ministries and Organisations"