On Tue, Dec 7, 2010 at 13:18, Matthew Moyle-Croft
Mauricio, I don't understand how is this going to differ from people posting in forums? The issue with this "group think" approach is that customers decide they're all seeing a common problem, get angry at the ISP and don't work with the ISP to solve individual problems that "appear" to be the same. eg. line faults. At scale you will see a certain number of customers in an area (especially after bad weather) with line faults giving packet loss etc. Every single one of those customers will say "nothing has changed at my end" and use this to "determine" a fault with a DSLAM etc. This won't actually help the customers get things fixed.
I agree, without technical know-how beyond "It seems slow/broken" it's just going to make people think there's a problem when there isn't really.
Can't wait to see this applied to DNS resolvers -> same thing -> so much is because of b0rked DNS proxy/caches on ADSL CPE. At scale you'll see people bleating about it and blaming the ISP. MMC
Maybe the ISPs could find non-crap CPE to sell? I always have my modem working as a media converter and a decent machine doing routing and magic... Just a thought. -- Phillip Hutchings http://www.sitharus.com/