Hi Brian,

You should call their support if you think there���s something going on that���s impacting your connection.

They will detect if your connection is in use and doing more than (I think) 64kbit/s in the last 30s or something, and won���t run the tests.

They have some clever stuff to detect if your wifi is in use, without being connected to your network and without being your AP. Perhaps that���s playing up?

Pretty sure it���s publicly documented, check out the links in that original post and if not we can dig up some other stuff I���m sure.

On 27/09/2018, at 11:38 AM, Brian Cole <brian.cole@waikato.ac.nz> wrote:

Hi all, 

Longtime listener; first time caller. 

I signed up to SamKnows (partly out of curiosity and partly so I can have hard data about my connection that I pay for) at home.

Over the last week my connection has gone from slightly adequate with the occasional drop out to a slow connection with regular drop outs. 

Netflix and YouTube are stuttering, video games drop connection, and websites hang at random times. 

I can't help but think that the email shared by Dylan sheds some light on why that maybe. 

This programme won't be terribly successful if everyone gets sick of having a terrible connection during peak hours and shuts the white box down. 

Pretty frustrating. 

Brian 

 

--

Brian Cole / Research Projects Developer
Research & Enterprise  /  Research Office  /  University of Waikato 
Private Bag 3105  /  Hamilton 3240  /  New Zealand
www.waikato.ac.nz   /  mob + 64 21 049  9183
email brian.cole@waikato.ac.nz  

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