Re: [nznog] Xtra are broked

Anyone know the geographical extent of the outage it all died here in Katikat at 2208pm no PPP. Dreadful customer service. No notice and no advice during outage. Maurice -----Original Message----- From: nznog-request(a)list.waikato.ac.nz [mailto:nznog-request(a)list.waikato.ac.nz] Sent: Saturday, 29 November 2008 12:00 p.m. To: nznog(a)list.waikato.ac.nz Subject: NZNOG Digest, Vol 71, Issue 22 Send NZNOG mailing list submissions to nznog(a)list.waikato.ac.nz To subscribe or unsubscribe via the World Wide Web, visit http://list.waikato.ac.nz/mailman/listinfo/nznog or, via email, send a message with subject or body 'help' to nznog-request(a)list.waikato.ac.nz You can reach the person managing the list at nznog-owner(a)list.waikato.ac.nz When replying, please edit your Subject line so it is more specific than "Re: Contents of NZNOG digest..." Today's Topics: 1. Xtra are Broked... (Mark Foster) 2. Re: Xtra are Broked... (Bill Walker) 3. Re: Xtra are Broked... (Kyle Carter) 4. Re: Xtra are Broked... (Mark Foster) 5. Re: Xtra are Broked... (Philip Seccombe) ---------------------------------------------------------------------- Message: 1 Date: Fri, 28 Nov 2008 21:53:25 +1300 (NZDT) From: Mark Foster Subject: [nznog] Xtra are Broked... To: NZNOG(a)list.waikato.ac.nz Message-ID: Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed

www.xtra.co.nz Server: alien.xtra.co.nz Address: 202.27.184.3

DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to alien.xtra.co.nz timed-out At this point in time noone i've spoken with appears to be able to talk DNS to Xtra, which is having flow on effects as you may imagine (i.e. MX records aren't being supplied). A headsup for those who havn't already noticed. Mark. ------------------------------ Message: 2 Date: Fri, 28 Nov 2008 22:43:17 +1300 From: Bill Walker Subject: Re: [nznog] Xtra are Broked... To: "NZNOG(a)list.waikato.ac.nz" Message-ID: <450C73DF8617BA44AA8BE812B3E921AC03F7293CAD(a)TOM.staff.snap.net.nz> Content-Type: text/plain; charset="us-ascii" All traffic dropped off at 9pm, DNS disapeared and so did their routes. We've been trying to get hold of Telecom by phone and email, no luck so far. Broadband users are still connected, but if they disconnect they can't reconnect. Cheers, Bill ________________________________________ From: Mark Foster [blakjak(a)blakjak.net] Sent: Friday, 28 November 2008 9:53 p.m. To: NZNOG(a)list.waikato.ac.nz Subject: [nznog] Xtra are Broked...

www.xtra.co.nz Server: alien.xtra.co.nz Address: 202.27.184.3

DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to alien.xtra.co.nz timed-out At this point in time noone i've spoken with appears to be able to talk DNS to Xtra, which is having flow on effects as you may imagine (i.e. MX records aren't being supplied). A headsup for those who havn't already noticed. Mark. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.176 / Virus Database: 270.9.10/1813 - Release Date: 27/11/2008 9:02 a.m. ------------------------------ Message: 3 Date: Sat, 29 Nov 2008 09:42:08 +1300 From: "Kyle Carter" Subject: Re: [nznog] Xtra are Broked... To: Message-ID: <3AB24E0C024548EAA59D8671AA6C5E29(a)Game> Content-Type: text/plain; charset="us-ascii" Telecom sure had issues last night My dsl wouldn't pass any traffic, and then after rebooting the dsl modem I couldn't get any PPP. Im back online now (after giving up and going to bed), but couldn't get hold of anyone on the xtra helpdesk. Trying to contact them resulted in dropped calls, or beeping (as in no such extension) after being forwarded from the 'some xtra users are having issues surfing websites' message.. Xtras website I couldn't get to from my iphone.. telecoms website was also down.. The automated message on the phone system said 'no known problems on the xtra network' however if you chose to talk to a technical support person you got a message saying there was a fault with surfing and checking email. No ETA. If someone from xtra is on the list, how about you put a decent procedure for changing outage notification messages. And ensuring that your phones maybe don't rely on the same infastructure? Just my rant for the week.. Does anyone know what kind of failure was needed for this error? Or was it just a list of separate systems that all died. (it is the leadup to xmas, everything starts to break then) Kyle Carter -----Original Message----- From: Bill Walker [mailto:Bill.Walker(a)staff.snap.net.nz] Sent: Friday, 28 November 2008 10:43 p.m. To: NZNOG(a)list.waikato.ac.nz Subject: Re: [nznog] Xtra are Broked... All traffic dropped off at 9pm, DNS disapeared and so did their routes. We've been trying to get hold of Telecom by phone and email, no luck so far. Broadband users are still connected, but if they disconnect they can't reconnect. Cheers, Bill ________________________________________ From: Mark Foster [blakjak(a)blakjak.net] Sent: Friday, 28 November 2008 9:53 p.m. To: NZNOG(a)list.waikato.ac.nz Subject: [nznog] Xtra are Broked...

www.xtra.co.nz Server: alien.xtra.co.nz Address: 202.27.184.3

DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to alien.xtra.co.nz timed-out At this point in time noone i've spoken with appears to be able to talk DNS to Xtra, which is having flow on effects as you may imagine (i.e. MX records aren't being supplied). A headsup for those who havn't already noticed. Mark. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.176 / Virus Database: 270.9.10/1813 - Release Date: 27/11/2008 9:02 a.m. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog ------------------------------ Message: 4 Date: Sat, 29 Nov 2008 09:48:42 +1300 (NZDT) From: Mark Foster Subject: Re: [nznog] Xtra are Broked... To: Kyle Carter Cc: NZNOG(a)list.waikato.ac.nz Message-ID: Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed On Sat, 29 Nov 2008, Kyle Carter wrote:

Telecom sure had issues last night

My dsl wouldn't pass any traffic, and then after rebooting the dsl modem I couldn't get any PPP.

Classic example of why 'Reboot your Router' is often not the right advice; a partial breakage (based on reports, DNS failed but access for many customers kept working) escalates to full breakage when you reboot (failure to establish PPP links). I've heard reported that people were able to surf once they set up alternative DNS servers.

Im back online now (after giving up and going to bed), but couldn't get hold of anyone on the xtra helpdesk. Trying to contact them resulted in dropped calls, or beeping (as in no such extension) after being forwarded from the 'some xtra users are having issues surfing websites' message..

Xtras website I couldn't get to from my iphone.. telecoms website was also down..

This morning I can't get to http://xtra.co.nz/help but (of course) http://xtra.co.nz redirects to Yahoo just fine. http://www.telecom.co.nz was down overnight, and now points to a 'scheduled upgrade' notice. I can however receive responses to DNS queries to alien.xtra.co.nz this morning, which is a big plus.

The automated message on the phone system said 'no known problems on the xtra network' however if you chose to talk to a technical support person you got a message saying there was a fault with surfing and checking email. No ETA.

Have to concur that automated systems like this need some consistency. 'no known problems' makes a farce of the system, I for one never take automated messages like that seriously from Telecom anymore. After over an hour on a hold queue last night, I too gave up and went to bed.

If someone from xtra is on the list, how about you put a decent procedure for changing outage notification messages. And ensuring that your phones maybe don't rely on the same infastructure?

Whilst I agree, I also hear rumours of a power failure at MDR. That'd break all manner of things, I presume. Mark. ------------------------------ Message: 5 Date: Sat, 29 Nov 2008 11:54:38 +1300 From: "Philip Seccombe" Subject: Re: [nznog] Xtra are Broked... To: "Mark Foster" , "Kyle Carter" Cc: NZNOG(a)list.waikato.ac.nz Message-ID: Content-Type: text/plain; charset="iso-8859-1" The Site maintenance message is amusing, 1400pm huh? "Unfortunately the www.telecom.co.nz website is unavailable right now as we are upgrading our system between the hours of 08:00 and 14:00pm 29 November." I'll be sure not to reboot my router, sounds pretty serious Philip Seccombe -----Original Message----- From: Mark Foster [mailto:blakjak(a)blakjak.net] Sent: Sat 11/29/2008 9:48 AM To: Kyle Carter Cc: NZNOG(a)list.waikato.ac.nz Subject: Re: [nznog] Xtra are Broked... On Sat, 29 Nov 2008, Kyle Carter wrote:

Telecom sure had issues last night

My dsl wouldn't pass any traffic, and then after rebooting the dsl modem I couldn't get any PPP.

Im back online now (after giving up and going to bed), but couldn't get hold of anyone on the xtra helpdesk. Trying to contact them resulted in dropped calls, or beeping (as in no such extension) after being forwarded from

Classic example of why 'Reboot your Router' is often not the right advice; a partial breakage (based on reports, DNS failed but access for many customers kept working) escalates to full breakage when you reboot (failure to establish PPP links). I've heard reported that people were able to surf once they set up alternative DNS servers. the

'some xtra users are having issues surfing websites' message..

Xtras website I couldn't get to from my iphone.. telecoms website was also down..

This morning I can't get to http://xtra.co.nz/help but (of course) http://xtra.co.nz redirects to Yahoo just fine. http://www.telecom.co.nz was down overnight, and now points to a 'scheduled upgrade' notice. I can however receive responses to DNS queries to alien.xtra.co.nz this morning, which is a big plus.

The automated message on the phone system said 'no known problems on the xtra network' however if you chose to talk to a technical support person you got a message saying there was a fault with surfing and checking email. No ETA.

Have to concur that automated systems like this need some consistency. 'no known problems' makes a farce of the system, I for one never take automated messages like that seriously from Telecom anymore. After over an hour on a hold queue last night, I too gave up and went to bed.

If someone from xtra is on the list, how about you put a decent procedure for changing outage notification messages. And ensuring that your phones maybe don't rely on the same infastructure?

Whilst I agree, I also hear rumours of a power failure at MDR. That'd break all manner of things, I presume. Mark. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog -- This message was scanned by the Turnstone managed spam filter and is believed to be clean.