In this day and age? Mobile phones. There are lots of people who do.
Also not all faults are “we are completely down, no internet here”.
Mauricio Freitas
http://www.geekzone.co.nz/freitasm
http://www.twitter.com/freitasm
From: Justin Cook [mailto:justin@skull.co.nz]
Sent: Tuesday, 7 December 2010 11:13 a.m.
To: Blair Harrison
Cc: Mauricio Freitas; nznog@list.waikato.ac.nz
Subject: Re: [nznog] Crowdsourcing a network status page
I still want to know how people without internet are going to log faults on the internet.
On 7 December 2010 11:05, Blair Harrison <nznog@jedi.school.nz> wrote:
Hi Mauricio,
Great idea for the map/page, but I have a few concerns.
At present the way your site is worded, you're almost suggesting the information submitted on this form is going to be fed back to the ISP in question, when that's almost certainly not going to be the case. It is probably worthwhile including a list of ISP Helpdesk numbers on your submission page which users should be encouraged to call/email in the first instance. These are the only people who can help actually resolve faults.
Encouraging users to not report their faults to the ISP is not helpful to anyone, especially not the users.
You might also look to try and aggregate the fault status pages of various ISPs and network operators into a single page. Perhaps discussions could be had with the operators in question if they can provide their network status and planned outage events in RSS or similar form, which could be easily aggregated onto a single page. I think this would probably be far more useful than a few sporadic reports from people who "can't get to youtube today" :)
Cheers,
Blair
On Tue, Dec 7, 2010 at 8:51 AM, Mauricio Freitas <freitasm@geekzone.co.nz> wrote: