On Tue, 2004-05-25 at 23:46, Peter Mott wrote:
Juha Saarinen wrote:
Matthew Poole wrote:
Xtra's customer base suddenly being unable to access TradeMe and NZDating would kill their helldesk.
Probably not. It's very hard for Joe and Joetta Dial-Up to figure out deliberately munted routing policy. They will assume that it's the Web site itself that's "slow and broken",
This is true. What happens is they ring the owner of the site who contacts the hosting company saying your network is broke because TCL/TCLNZ customers cant reach it.
It's a scam engineered to force people to host on TCL/TCLNZ networks.
Not entirely true. Say for example a site run by a bank. If the bank is informed in advance that TCL / TCNZ are upto no good. Then the bank prepares a script in advance. User rings bank Please hold and the next available service rep will be with you ..... Music on hold... Beep We wish to advice our customers using TC / TCNZ that they may experience difficulties in reaching our website. Beep...Music on hold. .....x minutes later [Bank] Good evening what can I do for you [User] See that Intarweb thingy where I do my bank stuff - it's broken. [Bank] I'm sorry sir but a large number of our customers that use TCNZ / TCL are having problems with the Intarweb thingy. You need to contact your IntarWeb company support desk. If they cant resolve it you may need to switch Intarweb Companies to someone other than TC / TCNZ [User] Oh Ok so if I change my Intarweb thingy company then it will work ? [Bank] Yes sir most definitely but you way want to speak to your Intarweb Company before doing so. Ring Ring [TCNZ / TCL] How can I help you sir [User] I need to use the Intar web thingy to access my bank and it's broken so either you fix your Intarweb or I change my Intarweb company. Information is power, Media is power. Bank site not working Customer cals Bank Bank says problem with ISP Customer doesn't care about ISP but does care about Bank Customer switches. Hate to say this but ISP's are almost a commodity these days. people dont know about market share. If Orcon, ICONZ, Maxnet, IHUG, plus the rest are working but TCL / TCNZ are not then people think hmmmm all those others are doing fine so problem must be TCL / TCNZ. The same argument goes the other way too but these days TCL / TCNZ have little if any good faith going for them in the public eye. Besides imaging a Website owner telling their customers. You need to use only TCL or TCNZ in order to access our site. Any other ISP's will not work. TCNZ / TCL cannot force Yahoo or Google into peering arrangements and in the same way I doubt they could force the NZ ISP's. Xtra stopped pop3 access to their servers from other ISP's. Did anyone switch ISP's because of that ? Instead some changed they email addresses while others simply forwarded their xtra mail to their mail accounts with their ISP's.