Hey guys, sorry to post off topic, just wanted to get a general idea on whats going on here. I bought a laptop 2months ago from Noel Lemmings, top of the range of the NEC model, shortly after getting it I had issues with software freezing etc and then the sound just stopped functioning. I tried installing other OSs on the laptop thinking it was just windows being its self, however the problem occurred on both FreeBSD and Debian linux. I sent the laptop in for repair (Theyve now had it close on 2 weeks) where they said they couldnt find a fault (typical) so I told them to keep it for a few more days. They then did find a fault and said it looked to be hardware related as per what I told them. They sent it in for repair where some other doofis tried to reinstall windows and then 2 days later said it was hardware related and it would take 5 days for a new MB to be sent from Malaysia. Well this morning I was called and asked if it would be alright if they could reinstall my laptop and did I want anything backed up; obviously no notes have been left with the laptop saying that its been reinstalled 11 times in the last 2 weeks and nothing is on the laptop. I call up this afternoon and ask when I can pickup the machine, they tell me that Malaysia dont have stock of my MB and Ill have to wait another 2 weeks before I might get my laptop back. When I asked if this was normal, they said yes, no laptop vendors keep stock in the country, only for desktops. So my questions are 1./ Should they be replacing the laptop with a new one 2./ Do hardware vendors never keep stock of parts in NZ (specially for a new range of equipment) 3./ How long should a laptop be in for repairs if its a P1 (Priority 1) job? Please reply directly. Thanks Barry ------------------------------------------------------------- This mail sent through UnixCo Webmail: http://www.unix.co.nz/