It does allow you to receive email messages about tickets. Plus you can add multiple domains to the system, if you set the $rtname as something like 'Support Ticket' and then name each queue as the domain name and edit the subject lines. Barry ----- Original Message ----- From: "J S Russell" <jsr(a)jsr.com> To: "Barry Murphy" <barry(a)unix.co.nz> Cc: "Russell Fulton" <r.fulton(a)auckland.ac.nz>; <nznog(a)list.waikato.ac.nz> Sent: Monday, July 07, 2003 5:16 PM Subject: Re: [nznog] Abuse desk responses
On Mon, 7 Jul 2003, Barry Murphy wrote:
I don't know how many providers use the service called RT ( Request Tracker - http://www.bestpractical.com/ ), but I have found this very useful.
ICONZ uses it for tracking internal jobs, queues, etc. It's quite excellent, and you can't beat the price. :)
The biggest problem is making sure staff check/clear their own tickets and suchlike, regularly. But that's an education and training issue rather than a problem with RT.
JSR -- John S Russell | Big Geek | Doing geek stuff.