It does allow you to receive email messages about tickets. Plus you can add
multiple domains to the system, if you set the $rtname as something like
'Support Ticket' and then name each queue as the domain name and edit the
subject lines.
Barry
----- Original Message -----
From: "J S Russell"
On Mon, 7 Jul 2003, Barry Murphy wrote:
I don't know how many providers use the service called RT ( Request Tracker - http://www.bestpractical.com/ ), but I have found this very useful.
ICONZ uses it for tracking internal jobs, queues, etc. It's quite excellent, and you can't beat the price. :)
The biggest problem is making sure staff check/clear their own tickets and suchlike, regularly. But that's an education and training issue rather than a problem with RT.
JSR -- John S Russell | Big Geek | Doing geek stuff.