On 11/06/2013, at 11:02 AM, Dave Mill wrote:
1) Do nothing
Does not solve problem
2) Contact them again
They don't care, its working just fine for them
3) Block international port 53 requests going to them at our border routers (can be done with minimal effort and load on the routers in question - I'm quite against this though)
Will make your phone ring and damage your reputation You are between a rock and a hard place :-( How about capturing outbound name resolution traffic and answering with an IP address that resolves to a page providing information on how they can make their Intarweb work again? Unless you reward bad CPE behavior with something that impacts the user experience, I don't think you will make any headway with this class of customer. regards Peter Mott LocalCloud Limited Business Critical Application Hosting +64 21 279 4995 -/-