Have you been in touch via support?
If so let me know an incident# to chase
If not, come back to me privately with a more detailed account of the issue and I���ll see what I can do internally.
Cheers,
Regan
Sent from my Windows 10 phone
From: lennon@orcon.net.nz
Sent: Monday, 4 April 2016 1:37 PM
To: nznog@list.waikato.ac.nz
Subject: [nznog] Contacting Microsoft regarding Domain Names