Frame-Relay Packet Loss

Hello there, We currently have a Frame-Relay Customer, they seem to be experiencing packet loss (upto 45%) when they begin a download. However it isn't the case on our end. Any pointers? They are running a 64/384k PVC and are an Intenret Cafe. Cheers, Sahil - To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog