Re: [nznog] Xtra mail admins around?

If they properly separated their authoritative name service from their caching forwarders, this wouldn't be a problem. The change in delegation would mean nobody ever saw the old records ever again after the TTLs expired. This has been "best practice" since the late '90s, FFS. -- don On 17/10/12 18:39, Mark Foster wrote:

In theory it's up to the owner of the domain to notify Xtra that they no longer wish the service and to cancel the services tied to the domain (and without this, mail delivery obeys local configuration, not the DNS).

Many years ago it was their opinion that they would not remove legacy email configuration without the explicit OK of the person who pays the bill - regardless of the DNS, MX records, Registry or impact to their other customers.

But yes, a strange sense of deja-vu when I read this...

My advice is ring 0800 BUSINESS and find the IVR options for Domain Names technical support - the group behind that line (CTS) are the most clooful of their front-end technical support staff. Even then lately i've found it's hit-and-miss, the calibre of the calltaker very much dictates your success (or not).

Also, if you have customers transitioning to you from Xtra, make sure you strongly advise them to personally ensure that their Xtra service is cancelled promptly, and explain to them the risk to their email service if they don't...

Mark.

On 17/10/12 18:06, Shane Langley wrote:

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Yeah when you move away from them they need to manually remove them after you have transferred it, they also won't remove billing even if the transfers fully completed - we've been stung a few times

Shane Langley

On 17/10/2012, at 6:02 PM, Karl Hardisty mailto:karl(a)mothership.co.nz> wrote:

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This happens all the time - especially withTelecom Business Hub. We've found we have to call each time and explicitly ask to have them remove records.

Karl

On 17/10/2012, at 5:51 PM, "Tim Price" mailto:tim(a)dts.net.nz> wrote:

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Can someone who looks after Xtra’s mail systems please contact me. We’re seeing problems with Xtra customers delivering mail to a domain recently transferred from Xtra to DTS. It looks like there are some legacy records left behind from the removal process.

Regards

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