Apologies first, since I know this isn't a helpdesk forum. A plea for help from Ihug and Telecom and the list. Two Ihug bitstream customers, on the same exchange in Invercargill both suffered internet failure at the same on Monday. Discussions with the ISP have resulted in a claim that Telecom have sent an e-mail to the Network team saying their was a fault and it is being worked on (but this doesn't appear on the status/faults page). Discussions with Faults at Telecom say there are no faults in Invercargill. My question to the list and to Ihug/Telecom... Is there a standard mechanism for logging faults, and delivering the report to wholesale ISPs? Can there be DSL/DSLAM faults so minor (as a proportion of customers) that it doesn't get flagged by the various systems? Is it possible that the way UBS is organised that customers on different ISPs but the same exchange won't have problems? (i've got some reports of problems with Xtra and Southnet on the same exchange in the same timeframe). My difficulty is trying to understand who/what/where the problem is and therefore who to target to get it fixed. Responses on or off-list are much appreciated. Kind Regards, -- Jon Dean Wormhole Technology Limited http://www.wormhole.co.nz P.O. Box 7063, Dunedin, New Zealand; Freephone: (0800)219-676; Mobile: (021)414-070;