Long time listener, first time caller.
Could someone from Xtra/Spark please contact me off-list to address this
issue, or someone point me in the right direction.
Our server, that hosts a number of domains, crashed and burned at the end of
last week and we have moved our services to a cloud-based server.
Everything is working fine, except for email from anyone to an @xtra.co.nz
address.
I have tried calling both the Xtra and Spark Broadband service desks and
just get the runaround. One guy hung up on me when I may have been a bit
terse (but didn't swear!) after over an hour and several people who just
didn't get it. The second one went round in circles where they told me the
issue had to be raised by an Xtra users...
I find it hard to believe that we're the culprit, as the block was
immediate, so may reflect a previous occupier in that network block.
MXToolbox says that our IP address isn't on a block list.
Sample log entry below, redacted for privacy:
Nov 30 04:11:06 email postfix/smtp[192702]: 2C407406FE:
to=