Take it off list plskthxbye. p.s Signaturown3d p.p.s top postowned Glen Wilson wrote:
Glen Wilson Network Operations Manager Ihug Ltd, Auckland, New Zealand www.ihug.co.nz
On Wed, 22 Jun 2005, Glen Wilson wrote:
Again I clarify that noc(a)ihug and abuse(a)ihug remain the appropriate channels. The mailbox is currently backlogged by several weeks, for the benefit of the list if there are any urgent issues please feel free to raise them with me directly (off list) for adequate responce.
Your points are valid, but as the abuse autoresponder states, not all emails warrent a reply.
I can assure you that the matter was looked into and recommendations were made to the responsible parties to improve the process.
Abuse emails are treated seriously, however genuine cases of abuse are dealt with faster than complaints of portscans, relay attempts and blackice alarm logs.
I enquired about your email today and was told that you had lodged a fault regarding smtp relay attempts in which the offending ip was not an Ihug ip and the issue was dropped. It was also brought to my attention that in a follow up email from you to the abuse mailbox stated the following,...
"If I don't get some sort of acknowledgement of my reports soon I will start dropping ihug IP ranges at the highest supernet I can see... "
I recognise that current response times to abuse emails is somewhat lacking but may I presume to recommend a more professional approach in future Mark.
Further comments should be off list.
Regards
Glen Wilson Network Operations Manager Ihug Ltd, Auckland, New Zealand www.ihug.co.nz