There's nothing specified, so it's dealers choice. Essentially, it's
immediate reconnection.
In my submission, I also questioned if the ISP must delete unread
email from an account when terminated, if stuff like Flickr Pro (if
Telecom) needs to be downgraded... If, on reconnection, the user is
allowed to get the same account name / email address etc. (and a BUNCH
of other stuff like if having a VoIP connection automatically
qualifies a customer as a 'vulnerable customer' and excludes them from
ever being disconnected under the code)
I had also discussed these issues (including any stand down period)
with members of the TCF working party, and they have not attempted to
codify them - although they may have discussed.
But it's all academic now - S92A is going to get thrown out and
something new drafted in it's place.
Cheers -N
On Fri, Mar 13, 2009 at 8:46 AM, Brislen, Paul, VF-NZ
A side question - has anyone seen any work on just how long a person must be disconnected for, should they be found "guilty"? Is it permanent or would switching them off and straight back on be enough?
Not a Vodafone question - just curiosity.
Paul Brislen