On Fri, 3 Nov 2000, Peter Mott wrote:
On Fri, 3 Nov 2000, Peter Mott wrote:
p.s. Dont ring the IHUG operator and ask for NOC. I got put through to somebody who had never heard of 2day.com
The guy on duty can't be expected to have heard of every little ISP in the country, especially those that we don't exchange money with or peer with.
Given the size of the New Zealand market and the fact that we manage more zones than IHUG, not to mention our visibility in the market, I think this is a little rich.
Well I've heard of you obviously and most other people have here. But like I said not everybody has heard of every ISP. The guy who took your call tends to stick to his job and studies rather than geeking around and reading the industry news. Please don't expect people to all have heard of you, I've delt with someone who didn't know where Australia was and we had another person (same company) who needed "Internet" spelt out for them.
and was more interested in finding out how I managed to get connected to the NOC from the outside world.
People are NOT supposed to be put through to the NOC without announcing them and without at least trying to work out what their problem is first.
I am not people. I am not even a poor IHUG customer. I am a fellow ISP expecting a little cooperation and respect. My motive was to get a mutual customer back on the air.
If you had contacted the Helpdesk or Business Helpdesk or Postmaster or SOA then you would have got someone in a better position to help that the Duty NOC person. I have talked to him and it appears he was in the middle of 3 other things and didn't quite grasp who you were and the whole situation.
People can ring our NOC number in emergancies (ie our filters have gone bad and a full routing table is melting your router) but I think the duty NOC guy thought you were some customer who had bluffed his way through the helpdesk.
He may well have, but I made myself very clear about who I was. There is a world beyond IHUG. Suggest you lot open your eyes. Not everybody is the enemy in your war.
Thats a low blow Peter, The ihug Engineering and other technical Depts make a point of working with other ISPs to keep everything smoothly running as much as possible. Please accept my apologies over the confusion here. -- Simon Lyall. | Newsmaster | Work: simon.lyall(a)ihug.co.nz Senior Network/System Admin | | Home: simon(a)darkmere.gen.nz ihug, Auckland, NZ | Asst Doorman | Web: http://www.darkmere.gen.nz --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog