On Sun, 2004-12-05 at 09:05 +1300, Glen Eustace wrote:
As one would expect, Xtra get a fair few notifications and I must admit that I was more than a little surprised to find that their 'abuse team' are the most responsive of all the ISPs in NZ !! They acknowledge the notifications by automated return mail and as each incident is closed we get a closure report. I spoke with them by phone when we were getting the system setup and they were very supportive and helpful.
I echo Glen's comments. As security officer for another large university I have had to deal with most of the NZ ISPs at one time or another and have always found Xtra's abuse folk responsive. I normally get an automated response on receipt and on the odd occasion that I have had to follow up I have had response on closure. As someone (Mark ?) pointed out don't expect anything to happen for a day or two. ISPs have to give customers a reasonable amount of time to get their act together before taking drastic action like suspending the account. Cheers, Russell --