Re: [nznog] Vodafone NZ Broadband Issues

FYI - a statement I've just sent out.

We're having an intermittent issue with IP addresses not being released. This means some customers may not be able to connect to the internet on their first attempt. Customers should try to connect again and should be able to get on to the web.

We apologise for the inconvenience.

Our engineers are working to resolve this issue at the highest

Sounds like a plan. Thanks Paul. Regards, Darren Moss General Manager [p] Auckland 09 887 0550 Wellington 04 887 0350 [m] 021 841 541 [e] Darren.Moss(a)webhostNZ.co.nz [w] www.webhostNZ.co.nz New Zealand Webhosting Network Limited Postal: PO Box 39573 Howick, Auckland 2045 ----- Original Message ----- From: "Brislen, Paul, VF-NZ" To: "Darren Moss" ; ; Sent: Tuesday, March 16, 2010 4:45 PM Subject: RE: [nznog] Vodafone NZ Broadband Issues Absolutely right - we are indeed expanding the IP ranges as you say. The short term fix is to refresh the browser and connect again. More IP addresses being added tonight - somewhat earlier than planned. Cheers Paul Paul Brislen Head of Corporate Communications Vodafone New Zealand 021 721 337 -----Original Message----- From: Darren Moss [mailto:Darren.Moss(a)webhostNZ.co.nz] Sent: Tuesday, 16 March 2010 4:42 p.m. To: Brislen, Paul, VF-NZ; wynand(a)hush.ai; nznog(a)list.waikato.ac.nz Subject: Re: [nznog] Vodafone NZ Broadband Issues Hi Paul, Assuming this is "like a DHCP" problem and the addresses are being freed up, won't the issue continue unless additional IP ranges are allocated (ie: due to the "growth"). Freeing up is the short term fix, what happens after that? This issue has tied up a lot of time for my team and I want to be sure we are providing an accurate story to customers. Cheers. Regards, Darren Moss General Manager [p] Auckland 09 887 0550 Wellington 04 887 0350 [m] 021 841 541 [e] Darren.Moss(a)webhostNZ.co.nz [w] www.webhostNZ.co.nz New Zealand Webhosting Network Limited Postal: PO Box 39573 Howick, Auckland 2045 ----- Original Message ----- From: "Brislen, Paul, VF-NZ" To: ; Sent: Tuesday, March 16, 2010 4:31 PM Subject: Re: [nznog] Vodafone NZ Broadband Issues priority

and will keep this post updated with any changes to the situation.

We've experienced a huge increase in demand for mobile devices in the past few weeks and we are moving quickly to meet that demand.

Cheers

Paul

Paul Brislen Head of Corporate Communications Vodafone New Zealand 021 721 337

-----Original Message----- From: nznog-bounces(a)list.waikato.ac.nz [mailto:nznog-bounces(a)list.waikato.ac.nz] On Behalf Of wynand(a)hush.ai Sent: Tuesday, 16 March 2010 1:59 p.m. To: nznog(a)list.waikato.ac.nz Subject: [nznog] Vodafone NZ Broadband Issues

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Hi Folks,

To save you the two calls and 30+ mins it took me to find this out, I'd like to advise that Vodafone is currently experiencing issues with Mobile Broadband. You may encounter error 619 when trying to connect to their network.

The problem is apparently widespread and is known to their helpdesk. No message is posted on the Vodafone NZ website.

Regards... -----BEGIN PGP SIGNATURE----- Charset: UTF8 Version: Hush 3.0 Note: This signature can be verified at https://www.hushtools.com/verify

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