Im not speaking for any ISP here, But if customer X is paying me $1000 month for service im not about to tell him to Sod off. And as we all know, When domainz send an invoice to a customer, They call the ISP. Its part of the service. Its all a bit frustrating I know but its what we choose to accept in some cases.
I should elaborate here. I go out of my way for people who spend good dollars with me as well. However, I can not overlook the fact that in my experience, the ones who are the biggest hassle are often the least spenders.
Education I agree is a good idea, So many ISP's are doing some good work to educate customers on the risks, i.e.: AV & spam filters in mailers. Many of us saw this as good money making opportunity, its commendable to these ISP's that most offer it for free, its all about the customer. We do need them.
It is brillant to take commercial advantage of an opportunity. It is not brillant to have dumb arse home user clients who quibble to the last dollar waste your time with stupid questions. I think most people will understand where I am coming from and what I mean and that my last post was short on situational-explanatory words. It is easy Matthew - What I do is tell people right from the start that I only deal with businesses and will not hold their hand with their general windows problems.