On 18/02/07, Mark Foster
I hope your helpdesk is well staffed. The only customers you're likely to get are the ones previously noted as the type who 'wont care'. That being those without much in the way of a desire to use anything that NAT breaks.
As opposed to training all your helpdesk staff to be able to troubleshoot v6 problems? Considering the average helpdesker seems to not even be able to troubleshoot v4 problems, what are the chances of successfully training them up on v6? And you may end up saving money on supporting users with worm and/or spyware issues.
It wouldn't suprise me if customers took the opportunity to consider another ISP; I know many that do so when looking to make significant plan changes...
I doubt that many of them would - 95% of users just want to check their email, browse the web a little, chat on msn/icq/skype all of which work fine behind nat, as does WoW, CoH and 2nd Life (so I am told anyway.) You could dual-stack your network right to the subscriber with v4 natted and v6 public addresses, but -of course- this would be a large capex investment. -- patpatnz(a)gmail.com