Skip Parker wrote:
Steve Philips Wrote : Why worry about the ISP's ? It's really the cusomers that you need to 'not piss off' and the way you do that is quite simple really. Make sure you have customers on your lists that (and this next bit is the killer here) actually signed up on these lists.
Im thinking you missed the line in my initial email saying that we are compliant with the New Zealand Anti Spam law, which clearly requires an Opt in / Opt Out system. We, like many many other list services, have spent the last 5 plus months ensuring our lists only contain those who actually want to be on the list.
And I'm thinking that you seriously lack understanding about what the problem is with Spam, what people view as spam and why complying with laws, while stopping you being fined or thrown in jail, really doesn't make people view your 'spam' as anything other than.. well, spam. Opt in/Opt out systems are all fine and dandy, do people trust them ? hell no. As I said, Confirmed opt in is the _only_ way to run and quite frankly, anything else is an utter waste of time, whether its legal or not. If you want to get your mail through, make sure there are no complaints. As dean said, an ISP will _not_ listen to you, they will listen to the money (their customers), if you have peeved them off then the ISP will prevent you from sending _any_ of them mail. ISP's do not tend to sit and monitor their mail systems 24/7 looking for that one loan server that sends 200 of their users mail, they tend to be reactive rather than proactive, it seems you just found a way to stick your head above the radar. Learn not to peeve them off and you will do wonders (and as I said, look at lists such as these for a shining example) - Anything else, even if it IS legal, and you will simply, as Alastair likes to word it, FAIL. Legal does not mean they have to accept your mail.
Steve Philips Wrote : See, and that's a really good way to avoid answering the question completely and this makes me look at your entire operation with an immediate suspicion.
Sorry ... There is no intention of misleading with that answer. There really just is one clear answer. We have complied with what ISP's have requested from us, we have left no stone unturned. However, some ISP's change their systems and when you do go back to dialogue about these changes they refuse to discuss them.
Skip, you still didn't actually answer the question, and instead, avoided it. "we have complied" does not describe what you complied with. For all we know, the 'complied with' section was making the e-mails orcon purple. So, lets try again, from the original question.. <nathan> What were the suggestions made to you, and why were you not able to meet them? Try actually answering it and you may get a little more respect. ($5 says it was to do with the way you subscribe people to your lists.) -- Steve () ascii ribbon campaign - against html e-mail /\ www.asciiribbon.org - against proprietary attachments