Just curious; Did you try their official 'Contact Us' info on their website before posting to NZNOG?

http://www.vocus.co.nz/contact-us/

(Found by Googling for 'Vocus NZ Contact'.

My experience with Vocus support has always been pretty good. There's a phone number for their NOC right there on the page.

Mark.
(One assumes that posting to an open forum such as this would usually be a last-resort, or appropriate for some other reason (such as wider impacts to multiple network operators).

On 18/02/2014 5:02 p.m., Ray Taylor wrote:

Have we someone here within Vocus?

I have an issue with our ip range not being routed correctly through vocus’ network.

Thanks.

Ray Taylor

Taylor Communications

ray@ruralkiwi.com

Ph 021-483-280

Network status 06-929-9082
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