Just a follow up. We have made some progress, but it has been like pulling teeth. Telecom have been helpful but getting a different Service Desk person everytime we have rung them has made progress difficult. ( Lots of notes on the case ). On Sunday, we finally got Telecom to agree to install a second phone line in an attempt to restore service. Hopefully, that will be completed on Thursday morning, will result in a change of landline number however. Thanks to Paul Brislen (TUANZ) we have now found out who the 'new provider' is. Their CEO will be getting a call shortly to give them an opportunity to 'put things right'. Depending upon the outcome of that call, further action on our part may result. Unfortunately, I must conclude that the DSL/landline provisioning systems in place are severely broken. 1. For a company to be able to transfer service without adequate authorisation from the client is unacceptable, in my opinion. 2. For a transfer to occur that deprives the client of a working landline for 10 days is unacceptable. 3. For there to be no way for the client to identify the 'new provider' other than ringing all the Telcos and ISPs, is ridiculous. 4. For there to be no communication with the client after the initial cold call is poor service in the extreme. The Telco industry must develop a better system. From my conversations with Telecom, this has not been an isolated incident. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Glen Eustace GodZone Internet Services, a division of AGRE Enterprises Ltd. P.O. Box 8020, Palmerston North, New Zealand 4446. Ph: +64 6 357 8168, Fax +64 6 357 8165, Mob: +64 27 542 4015 http://www.godzone.net.nz "A Ministry specialising in providing low-cost Internet Services to NZ Christian Churches, Ministries and Organisations."