Sounds like an smtp authentication issue with the customer’s email client to me.
Is the sender an @xtra or spark hosted email account?
From: nznog-bounces@list.waikato.ac.nz [mailto:nznog-bounces@list.waikato.ac.nz] On Behalf Of Daniel Christie
Sent: Friday, 28 August 2015 5:26 p.m.
To: nznog@list.waikato.ac.nz
Subject: [nznog] issue with xtra mail
Hey all,
Is there anyone here who is an admin of the xtra mail servers for custom domains?
I simply want to know why an email being sent from an email server to xtras would get this showing up in SMTP logs of the sending server
210.54.141.1 [1224] 12:52:37 Client session <<< 553 Authentication is required to send mail as user@domain.com
I’m trying to go through normal spark support channels but they are trying to ask me questions about the email server I administer which are ridiculous and very frustrating.
I’m fairly sure (with my knowledge of SMTP) the issue is that our server is saying its sending an email from an email account that is hosted on xtra servers and trying to send to the same email/account without first specifying auth
I have given them more than enough information about the issue already and just not getting anywhere.
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Daniel Christie Systems Engineer/Application Specialist |