I asked about that around a year ago, an nobody seemed to be bothered.
One of the reasons is probably due to the fact at an IP level, people know how to get assistance from each other, and hey this list is just great for getting routing issues resolved. But many of the problems we experience are at another layer, dns mail web etc. None of us here have the time or enthusiasm to wait for the standard 1/2 hour so so to get an answer on a help desk and then try to get the person to stop demanding our ISP account number and what version of windows we are running. Maybe each ISP needs to appoint a technical advocate that can be the contact point for other ISP's. The advocate can then run around with some internal knowledge and find the person responsible for solving the problem, whilst making sure the issue gets resolved. The crazy thing is we are usually trying to help a customer of a major ISP who has not been able to get sense out of their help desk. It is a fact of life that customers will choose multiple providers to do business. We all benefit when we find a way of working together to solve problems. Regards Peter Mott Chief Enthusiast 2day.com -/- --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog