On Sat, 29 Nov 2008, Kyle Carter wrote:
Telecom sure had issues last night
My dsl wouldn't pass any traffic, and then after rebooting the dsl modem I couldn't get any PPP.
Classic example of why 'Reboot your Router' is often not the right advice; a partial breakage (based on reports, DNS failed but access for many customers kept working) escalates to full breakage when you reboot (failure to establish PPP links). I've heard reported that people were able to surf once they set up alternative DNS servers.
Im back online now (after giving up and going to bed), but couldn't get hold of anyone on the xtra helpdesk. Trying to contact them resulted in dropped calls, or beeping (as in no such extension) after being forwarded from the 'some xtra users are having issues surfing websites' message..
Xtras website I couldn't get to from my iphone.. telecoms website was also down..
This morning I can't get to http://xtra.co.nz/help but (of course) http://xtra.co.nz redirects to Yahoo just fine. http://www.telecom.co.nz was down overnight, and now points to a 'scheduled upgrade' notice. I can however receive responses to DNS queries to alien.xtra.co.nz this morning, which is a big plus.
The automated message on the phone system said 'no known problems on the xtra network' however if you chose to talk to a technical support person you got a message saying there was a fault with surfing and checking email. No ETA.
Have to concur that automated systems like this need some consistency. 'no known problems' makes a farce of the system, I for one never take automated messages like that seriously from Telecom anymore. After over an hour on a hold queue last night, I too gave up and went to bed.
If someone from xtra is on the list, how about you put a decent procedure for changing outage notification messages. And ensuring that your phones maybe don't rely on the same infastructure?
Whilst I agree, I also hear rumours of a power failure at MDR. That'd break all manner of things, I presume. Mark.