Simon, sorry to hear you are having these problems, we try regularly to ensure CTM have correct procedures for handling NetGate faults, they are a big team, serving a huge array of platforms and have a fair amount of turnover. We will raise this with them again, let us know when it happens and we will address any such instances directly, additionally most of you aren't shy about contacting us directly when it's necessary. Arron Scott Telecom NZ Ltd
-----Original Message----- From: owner-nznog(a)list.waikato.ac.nz [mailto:owner-nznog(a)list.waikato.ac.nz]On Behalf Of Simon Lyall Sent: Thursday, 29 July 1999 17:08 To: nznog(a)list.waikato.ac.nz Subject: Re: domestic congestion?
On Wed, 28 Jul 1999, Peter Mott wrote:
Anybody have any knowledge / facts that may explain above?
Last I heard their Ham to Auckland link was full and slow, they were really bad about 2 weeks ago but fixed things a little. However this afternoon their international has died a couple of time.
It's bloody anoying having to go via CTM to talk to them as well, wastes about 15 minutes each time while you try to explain to a CTM-drone that there is no circuit number ( give one and they pass it onto a circuit techie who rings back an hour later saying they see no errors on that line) but it's a *netgate* problem..
traceroute to ngtweb1.netgate.net.nz (202.37.247.19), 30 hops max, 40 byte packets 1 192.168.254.254 (192.168.254.254) 0.769 ms 0.392 ms 0.516 ms 2 216.132.51.137 (216.132.51.137) 3.399 ms 4.207 ms 5.229 ms 3 155.229.121.65 (155.229.121.65) 6.929 ms 3.621 ms 4.375 ms 4 H5-0.pao100.gw.eni.net (155.229.120.9) 17.874 ms 19.141 ms 16.437 ms 5 103.ATM2-0-0.San-Jose9-gw.ALTER.NET (137.39.91.1) 16.294 ms 21.467 ms 30.87 ms 6 118.ATM3-0.XR2.SJC1.ALTER.NET (146.188.144.134) 36.75 ms 35.229 ms 33.494 ms 7 292.ATM2-0.TR2.SCL1.ALTER.NET (146.188.146.62) 129.466 ms 129.462 ms 139.659 ms 8 * * * 9 * * * 10 * * * 11 * telcomnz-gw.customer.ALTER.NET (157.130.224.90) 212.494 ms 158.687 ms 12 202.37.246.246 (202.37.246.246) 174.71 ms 202.37.246.250 (202.37.246.250) 247.46 ms 202.37.246.242 (202.37.246.242) 160.54 ms
-- Simon Lyall. | Newsmaster | Work: simon.lyall(a)ihug.co.nz Network Admin | | Home: simon(a)darkmere.gen.nz The Internet Group, Auck. | Asst Doorman | Web: Currently Offline
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