Not everyone subscribed to NZNOG runs an ISP - some of us are consumers of Internet services and many of us advise our customers who are consumers of Internet services.
</lurk> I'm a consumer of broadband. I get DSL from a major non-Telco ISP. It's reliable enough, but it occasionally has six hour outages occasionally from midnight to 6am. No idea why, but when I pay $80/month and use over 20GB of traffic I don't care because I pay residential rates and don't have a SLA. If I was running a business that relies on connectivity I'd get a business connection and a decent SLA with compensation agreements, and I'd pay through the nose for it. Just for another fairly redundant analogy, You wouldn't expect to be able to convert your property to an Olympic-sized swimming pool and still get your water from the council's pipes at no extra cost would you? It's always true that you pay for what you get, and businesses are in the game for money, not to give customers warm fuzzies. -- Phillip Hutchings http://www.sitharus.com/