Is anyone else experiencing problems with Xtra failing to take meaningful action against spammers? My ISP has had complaints about an Xtra user, computerkids(a)xtra.co.nz and traditional contact with abuse(a)xtra results in nothing more than slaps over the wrist with wet bus tickets. HISTORY OF UCE FROM Mark Lancaster Nightingale Press 335 Beechey Street, Pirongia Tel/Fax: 07 871 9691 Email computerkidz(a)xtra.co.nz First UCE from him received on 13 February. Complaint lodged abuse(a)xtra. Second UCE received on 18 February. Complaint lodged abuse(a)xtra Third UCE received on 7 March. Actual copy of UCE below sig. My complainant states: "I then rang Xtra (finally got through to Customer Support desk) and advised that I wished to verbally complain about one of their customers spamming and that I had laid complaints on two occasions and seemingly no action had been taken. The person on their help desk took the email address of the spammer and then advised me that this person had had two warnings and I should email abuse(a)xtra again. I said that was not satisfactory and wondered how many warnings one of their users had to get before any action was taken by xtra. The Help Desk clerk said he would check and put me on hold for a few minutes. When he came back he advised me that quite a number of warnings had to be issued before any action was taken. He suggested I filter the perpetrator and I told him that that didn't fix the problem. He asked if there was anything abusive or rude in the email and I advised that whilst there was nothing along those lines that I personally found uce offensive. He advised me to lodge a further complaint with abuse(a)xtra.co.nz and I told him that I had warned xtra on a previous occasion that if no action was forthcoming to solve the problem that I intended to take the matter further." Does anyone in Xtra take these issues seriously? It is just nonsensical for Xtra staff to suggest filtering etc - it doesn't stop the source. Is the $25 per month so important to Xtra's revenue that they wont take real action? Or does Xtra like being known as a "spam friendly" ISP? Most ISP's seem to work on "2 strikes and you're out", mine included. Just what does it take for Xtra to kick someone? Anyone else having similar problems from this quarter? Any suggestions of a method of escalating the issue that might get a resolution? Keith Davidson ________________________________________________ Return-Path: <computerkidz(a)xtra.co.nz> Received: from mta1-rme.xtra.co.nz (mta1-rme.xtra.co.nz [203.96.92.1]) by kiwi.wise.net.nz (8.9.3/8.9.3/Debian/GNU) with ESMTP id KAA32673 for <office(a)wairarapa.school.nz>; Wed, 7 Mar 2001 10:15:02 +1300 Received: from marklanc ([210.54.202.229]) by mta1-rme.xtra.co.nz with SMTP id <20010306211551.EQOL2261674.mta1-rme.xtra.co.nz(a)marklanc>; Wed, 7 Mar 2001 10:15:51 +1300 From: "Mark Lancaster" <computerkidz(a)xtra.co.nz> To: <computerkidz(a)xtra.co.nz> Subject: PLEASE FORWARD THIS TO THE MATHS DEPT. - THANK YOU Date: Wed, 7 Mar 2001 10:10:19 +1300 Message-ID: <NCBBJGLIOPJEFADAPBMEIEANIJAA.computerkidz(a)xtra.co.nz> MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0014_01C0A6EE.D1102F60" X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0) Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2314.1300 X-UIDL: +lP!!HH!#!/9d!!D:("! This is a multi-part message in MIME format. ------=_NextPart_000_0014_01C0A6EE.D1102F60 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit Nightingale Press 335 Beechey Street, Pirongia Tel/Fax: 07 871 9691 Hi I would just like to tell you about a new series of Blackline Masters we have just released called "MATHS OUTCOMES". The strands they cover throughout the series are - SPACE, MEASUREMENT, NUMBER and WORKING MATHEMATICALLY. There are 7 books in the series starting from Kindy (early stage 1) right through to Upper Primary levels. Each book contains 53 pages of photocopiable worksheets covering all the above topics. All the activities in this set of Blackline Masters are used to support lessons introduced by the teacher in class. The work presented on each page has been carefully designed to provide a different approach to maths by involving memory games , matching activities and it allows the child to offer reasoning for their answers and choices. It is designed to help children understand, consolidate and extend concepts and skills. The price is $29.95 per book and they are all available on approval. If you would like to order any (or all) of the books in this superb series, please just return this email stating copies required, the name and address of your school and any order numbers, or you could order by fax/phone. Many thanks for taking the time to read this email. Mark ------=_NextPart_000_0014_01C0A6EE.D1102F60 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <snip endless html rubbish> --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog