Re: [nznog] Abuse desk responses

On Mon, 2003-07-07 at 18:56, Nathan Ward wrote:

On Mon, 7 Jul 2003 17:22:39 +1200, Barry Murphy wrote:

...

To name 2 big companys ( http://www.bestpractical.com/rt/praise.html ) that use it: NASA DynDNS

And perhaps a little closer to home and our field.. APNIC use it, it seems to work well.

Janet CERT have just paid Best Practical to add a whole lot of features and produce RTIR (RT for Incident Response). It allows you (amongst other things) to create a hierarchy of related tickets (reports of the same problem) so that when you close the parent all the children get closed too. It knows about IP addresses and allows you to do whois lookups from within the app. DFN Cert are now contributing more money to extend it. RTIR is available under the same terms as RT itself. I heard about this at the FIRST conference in Ottawa last week where the RT author and someone from Janet CERT presented a paper. It generated quite a lot of interest. -- Russell Fulton, Network Security Officer, The University of Auckland, New Zealand.