Re: [nznog] UFB 1 gig plans for retail and impact they have

I remember this problem from back in the TelstraClear Cable days. Home businesses could get much faster/cheaper connections if they signed up for TCL Cable than for ADSL. They didn't like at all being told they didn't have any SLA when things went down. Dean On Wed, Nov 5, 2014 at 11:37 AM, Steve Holdoway wrote:

OK, I'll top post...

For a start I have an SLA in place! Waiting 3 days for a fix is unacceptable. For a residential client, it's just a PITA.

However the question was how to distinguish businesses and residential. If a home based business is not prepared to pay for improved service, then it shouldn't be treated as a business.

Steve

On Wed, 2014-11-05 at 11:32 +1300, Dean Pemberton wrote:

...

And how do your expectations differ from those of a residential user?

On Wed, Nov 5, 2014 at 11:31 AM, Steve Holdoway wrote:

...

On Wed, 2014-11-05 at 11:08 +1300, David Robb wrote:

...

Part of the point I was trying to make is that I don't think you're going to be reasonably able to distinguish residential users any more, nor should you - the effect you can have on them is no different to the effect you can have on a business, and I'm not sure you always know which is which.

Pretty simple really. I pay for a business plan.

-- Steve Holdoway BSc(Hons) MIITP http://www.greengecko.co.nz Linkedin: http://www.linkedin.com/in/steveholdoway Skype: sholdowa

-- Steve Holdoway BSc(Hons) MIITP http://www.greengecko.co.nz Linkedin: http://www.linkedin.com/in/steveholdoway Skype: sholdowa

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