19 Feb
2008
19 Feb
'08
8:27 a.m.
So.. what I've so far gleaned from the archives, and from talking to whoever I can get my hands-around-the-neck-of, is that I need to talk to all the individual users at xtra we are sending mail to, and have them browse their email with webmail, go into their Spam folder, and select mail that isn't spam, and click on a not-spam link for each piece of spam-that-isn't-spam.
Our experience to date has been that some Xtra Email users don't even know they have a webmail environment in fact most of them don't even know what webmail is !! They have been popping from a mailbox and that is all they used to need to do in the past. Now they are missing emails ....... Glen.