On Tue, Oct 30, 2001 at 06:22:09AM +1300, Steve Phillips wrote:
At 17:48 29/10/01 +1300, you wrote:
The last thing we need is spam following spam.
A Mass Mailout containing an apology would not be considered UCE as it has no commercial content
Spam does not have to be defined only in terms of commercial content. I would expect action from you regardless of whether a client of yours was sending me an offer to buy something or 30k of random data.
It should be enough now for you to tell your support staff to alert customers to this appology when they call up.
"By the way, Phil apologises, just remember that when you all loose yer jobs on Wednesday and don't forget that this will give you a warm fluffy feeling inside after the buyer has decided not to buy due to the customer migrations.."
/me shakes head and sighs. It's not meant to give them a warm fuzzy feeling. I suspect that their fate is already decided regardless of what spam goes out. But here is an interesting point. If Phil mails out to all of your customers again, then that is another time that they will see the name Strongnet. This time they will be seeing it with a nice warm fuzzy email. Marketting and Branding are strange beasts, but if I were you I would not want your customer base seeing the name Strongnet again. Let the ones who ignored the first email go on ignoring it. And the ones who are angry enough to call, well then offer to mail them a cut down copy of phils appology branded with AONZ all over it. Much better.
NZNOG is not the place for any further discussion on this matter, which does not have DIRECT network operation content.
There are many things that are posted to NZ-NOG, some far more off topic than this, phil posted to the list, why am I not allowed to send a response to the list ?
So youre entire argument here is "Awwwwww but Phil's Mom lets HIM post to the list!!!" This topic has caused alot of traffic to the list and it seems now to have exhausted it's usefulness to the community as a whole. I'm sure that there are still issues for a small number of people, but thats not what this list is for. He posted an apology to the list - If you have issues with how he posted that appology, then surely you should take that up with him directly. I will not be hypocritical here. This is the last email you will see from me (That does not have technical content) on this topic. Dean --------- To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog