jdmwoolley(a)ihug.co.nz wrote:
Steve Wray wrote:
Redundancy isn't really what I mean; more forward-thinking.
So if a TelstraClear engineer thought about it really hard the truck would have missed the fibre?
Now thats just silly. The outage lasted for quite a while. Did it last that long because there was no effective plan in place to deal with this kind of eventuality? Thats the question.
Personally, I don't think the power of prayer is a valid network protection scheme. Though when I used to work there, it was useful on occassion ;)
I prefer the power of maniacal laughter...
Sorry for the massive rant, but berating a company, any company, for doing their best to fix a fault caused by some truck driver who was likely high on P at the time just seems
Yeah well, what I would like to know is did they do their best and did they learn from the experience? And as I said, the attitude of the people at TC who I've spoken with it seems that they have this notion that since this was such a fantastically unexpected kind of eventuality, theres *nothing* to learn from it. I'm not blaming TC *for* it, I just think they might do something to inspire confidence rather than sucking the confidence right out of the customer (which is what their 'helpdesk' people have done (for me) so far).