On Sat, 2006-12-23 at 07:44 +1300, Steve Wray wrote:
The outage lasted for quite a while. Did it last that long because there was no effective plan in place to deal with this kind of eventuality? Thats the question.
If there was no effective plan, I think you would have seen a much longer outage - more like a week or so. As a residential customer who doesn't pay for redundancy, and considering what happened, I don't have any complaints. There are always other options. I can access the Intarweb-thingy from work, and if I couldn't there's always CafeNet (yay!). The reason the outage lasted "so long" (I've heard) was that when they fixed the obviously broken bit they discovered the cables had been stretched and there were breakages underground. I don't see how they could have known for sure that had happened until the got the main break fixed. I don't imagine it would make sense to call in the guys to do the digging just to have them hang around doing nothing until you know they're needed.
I'm not blaming TC *for* it, I just think they might do something to inspire confidence rather than sucking the confidence right out of the customer (which is what their 'helpdesk' people have done (for me) so far).
I didn't bother calling the helpdesk, but I heard the above from someone who did. I guess what I'm trying to say is: get over it. Disclaimer: I have never worked for a Telco and nor have any of my friends or relations. Lesley W