On Wed, 21 Aug 2002, J S Russell wrote:
Or not, perhaps. I can see that conversation:
HELPDESK: "Hi there, this is your ISP, you should stop leaking netbios to the internet, it's easy to block..."
CUSTOMER: [mumbles something about automatic computer cupholders]
HELPDESK: "...I'll give you a list of TCP ports now.."
CUSTOMER: "Is this about The Interweb?"
HELPDESK: "..start with ports 137, 138..."
CUSTOMER: "I installed Bonzai Buddy! He's _purple_!"
HELPDESK: "..1 3 ...9 ... ah, forget it." [Click]
Multiple this by however many thousand customers you have, and feeeeeel the pain.
Very true, but... you're forgetting about this conversation: CUSTOMER: "I AM BEING HACKED! ZoneFireProtector says someone's attacking me with NetBIOS!!! You must help me!!!" HELPDESK: "It's nothing to worry about, probably just broadcast traffic." CUSTOMER: "Oh my goaaaaaaaaaaddddd! What are they broadcasting? My credit card information? Why aren't you doing anything? What the hell is wrong with you???" HELPDESK: "Have you tried installing Bonzai Buddy? He's *purple*!" -- Juha Saarinen - To unsubscribe from nznog, send email to majordomo(a)list.waikato.ac.nz where the body of your message reads: unsubscribe nznog