At 01:15 p.m. 30/06/2008, Pshem Kowalczyk wrote: <snip>
Updates 4h into the problem saying - no ETA and about 2h later - it will be fixed tomorrow are just not enough. The fact that it was virtually impossible to get hold of anyone that actually had a clue is not something that an average business is willing to accept.
If a network connection is that important to the "average" business, then it should do something about it. What worries me is that people on this list think that a network operator should be infallible. If the Internet is that important to your business, then have more than one provider. If you have clue, you'll use one with a different layer 3, 2, 1, or maybe even 0 route topology. Its far simpler to have multiple providers and networks than paying a fortune to have some undeliverable level of reliability. And besides *you* have control over it. My business relies heavily on the Internet. We use 5 providers for our network and around 5 for the services. We mix dsl with wireless (3 forms), we have 4 satellite links, fiber and are known to run our own cable when we can't get what we want where we want it. A Km or two is no real issue. If a company uses a UPS for its computer, why doesn't it invest in a second link. Even crappy dsl will at least keep something going. Rich