At 09:26 24/10/2003 +1300, Dan Clark wrote:
my point exactly. I did not expect to call Telecom when I shift house recently and get asked if I am already an XTRA customer then get told they will set that up in a jiffy, I had to explain to the operator that I had no intention of shifting ISP's and the operator was puzzled that I wouldn't want to go with XTRA and above all he wasn't entirely aware that other ISP's were offering JetStream!
Regards Dan
Same thing happened to me a year ago when I moved house and needed the phone connected up, (first phone line in my name) and the guy at the other end started asking lots of leading questions about if I was likely to use the line for internet access, how many hours I currently used a month on the intenet etc, and then proceeded to try and sell me Xtra + Jetstream, so this is nothing new. (Remember, I just rang up to get the phone hooked up) Even after clearly saying that I knew what Jetstream was and how it worked, and wasn't interested in it at this time *AND* that I worked for an ISP and therefore already had a free dialup connection anyway, he was still trying to sell me on Xtra, and explain to me what Jetstream was and why its so wonderful.... I think I had to repeat myself two or three times before he gave up....so obviously the telecom staff are instructed to put the hard sell on everyone that rings up, pretty much regardless of what you're ringing about... Regards, Simon