A few things which may help (not in any order)
1) Look at Stats of Frame-Relay Connection (Any Errors??) (Geting Telecom to
do BIR TEST)
2) Are they getting what they are paying for? Are they getting CIR before
before any errors occur? Remember the 384K is not promised, only 64K is
promised, any extra bandwidth depends on ALOT of things.
3) Define "Packet loss"? slow downloads?
4) Check Settings on Routers on either end (Are both ends different hardware
(Any compatibility issues between hardware))?
5) Check Telecom has Circuit defined right..
6) Are routers running at high CPU? For example 2500's can't handle much
bandwidth thru them without going Kaput and slowing things down
7) Check External Devices (ethernet convertor on 2500/Serial
Cables/Ehternet)
8) On Frame Relay connections, you have not "over subscribed" the Access (ie
trying to total of 2M CIR's over a 1M Circuit)?
9) MTU set right on both ends?
10) When did the loss Start? Did you do anything then?
11) Anything else I have not said..
If not sure (before blaming Telecom) get a 2nd and 3rd person to look at the
problem..
Thanks
Craig Whitmore
Orcon Internet
http://www.orcon.net.nz
----- Original Message -----
From: "Sahil Gupta - Net4U Limited"
Hello there, We currently have a Frame-Relay Customer, they seem to be experiencing packet loss (upto 45%) when they begin a download. However it isn't the case on our end. Any pointers?
They are running a 64/384k PVC and are an Intenret Cafe.
Cheers, Sahil
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