Hey Daniel,

What version of RouterOS are you running ?

Have you enabled debugging on PPPOE/PPP and checked the logs ?

Cheers !

On 31/08/2022, at 11:22, Daniel Christie <Daniel@cloudland.co.nz> wrote:

Hi,
 
I work for MSP and having issues with customers Mikrotik routers that connect specifically with Spark Fibre.
The issue is the routers when initially configured work well and run continuously for many day/weeks/months
But eventually something kicks the connection then the PPPoE on the Mikrotik will fail to re-establish its WAN fibre connection.
 
The solution has been to get customer to get their Spark provided router connected which works, then they swap the Mikrotik back in again and it works again.
I have done plenty of googling but can���t find anything helpful
We generally resell voyager fibre to most of our customers with the Mikrotik router and they work flawlessly, but some customers insist on staying with spark and we prefer to only deploy Mikrotiks
 
These logs rotate over and over while its down���
<image001.png>
 
Can anyone (hopefully Spark engineer) please help with this?

Regards,
Daniel @ Cloudland
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