We (Massey Unversity) have been running an automated notification system for sometime now(only where the sender is a virus and the ip of origin is clearly identifiable and belongs to an NZ or Australian ISP). As one would expect, Xtra get a fair few notifications and I must admit that I was more than a little surprised to find that their 'abuse team' are the most responsive of all the ISPs in NZ !! They acknowledge the notifications by automated return mail and as each incident is closed we get a closure report. I spoke with them by phone when we were getting the system setup and they were very supportive and helpful. Most of the ISPs we send the notifications to are taking them seriously and do do something. Private companies that have no abuse, no postmaster address etc are proving to be a pain and there are quite a few of them. Glen.