[nznog] Acceptable levels of packet loss

Been running SmokePing for a little while now, building up a statistical sample, and wondering what's an acceptable level of loss to be seeing through the provider's core, both to targets foreign and domestic and also from the premises to the first hop in the provider's network. Obviously I'm seeing a non-zero level (averages are in the zero-point-something range, but some of the maximums are above 0), so want to know what people consider to be the point where I go from "unreasonable customer" to "customer with a justified concern"? -- Matthew Poole "The difference between theory and practice is that practice is easier in theory than theory is in practice"