>> But why the secrecy, if there is a rogue/cowboy out there, I WANT to know who it is. Surely the account holder should be able to be given the info.

I think the main reasoning behind that is because of separation within Telecom. The retail team are separate from the wholesale team, who are really the only ones who have information regarding both providers. The two separate parties just interface with them, who effectively proxy the information. I may be wrong but I don't believe wholesale are end-customer facing at all.

On 14 March 2011 20:35, Glen Eustace <geustace@godzone.net.nz> wrote:
On 03/14/2011 08:15 PM, Mauricio Freitas wrote:
Which, if it's the one I'm a thinking about, they are not...

Also the TDR requires you first try to solve the problem with your telco, wait some time to have it resolved and then proceed through their process...

I must give Telecom their due, they are trying to sort it out. �But they have given a resolution time frame of about a week. Seems excessive to me when I can get DSL moved/provisioned in less than 24 hrs.

But why the secrecy, if there is a rogue/cowboy out there, I WANT to know who it is. Surely the account holder should be able to be given the info.

--
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Glen and Rosanne Eustace,
GodZone Internet Services, a division of AGRE Enterprises Ltd.,
P.O. Box 8020, Palmerston North, New Zealand 4446
Ph: +64 6 357 8168, Fax: +64 6 357 8165, Mob: +64 27 542 4015

"A Ministry specialising in providing low-cost professional Internet
Services to NZ Christian Churches, Ministries and Organisations"
_______________________________________________
NZNOG mailing list
NZNOG@list.waikato.ac.nz
http://list.waikato.ac.nz/mailman/listinfo/nznog