On Wed, 3 Sep 2003, Claire Hurman wrote:
when i transferred the domain/zone, the other ISP canceled the email accounts also.
My question is i guess - is this normal, what is normal, is this a general practice with ISP's as if it is maybe I could implement that process here.
I once had a client that this happened to. We had assumed she'd be able to check the 'old' mailbox for a few days after the domain was shifted, and then let her old ISP know she wanted to close the account when everything was completed, but as soon as the domain transfer was done, the mailboxes (and webmail, and addressbook in webmail) with the old ISP were deleted automatically. She lost a couple of years worth of email and all her customers addresses, just because she didn't know the ISP would delete the mailbox as soon as the domain was shifted away :(
Speaking personally and from experience, Its far better practise for an ISP to leave mail-accounts as is untill the client requests them be closed. During migration ive always found it better to just check two seperate systems for the duration of the migration andthen have the local MX settings at the old provider purged, followed by the mail accounts.. this minimises impact. Unfortunately it seems relatively easy for people to forget, and then wonder why mail delivery from the old ISP doesn't work... This actually happened when I moved my domain MX - although this was due to an error at the ISPs side and not because I neglected to arrange it :/ Mark.