At 15:37 4/07/03 +1200, Steve Phillips wrote:
Has anyone else here had problems with NZ ISP abuse complaint responses ? mainly in response to SPAM reports where they refuse to do anything until they get blacklisted but also covering network abuse (DOS type scenario's and the like) ?
It appears that abuse complains are more and more regularly falling on deaf ears where the person/team handling the abuse desk seems more concerned with pointing out how it is not their problem than actually trying to educate their end users as to correct practices.
I've had about 50/50 luck with abuse complaints to other NZ ISP's, although I very seldom find I have to send one....so I don't have a very big sample size to go by.... the ones that do reply usually deal with the matter effectively, but in the other half of cases it seems to fall on deaf ears, not even warranting a reply. Depending on the kind of problem it can be difficult to tell whether the problem was fixed but they just didn't reply, or whether it was totally ignored. Overseas ISP's are another matter though, I'd say abuse complaints fall on deaf ears 90% of the time there :) Regards, Simon Byrnand iGRIN Internet