As I might have mentioned previously (and so you don't waste valuable time and effort) you should really only approach me as your last resort... Instead, you should follow the directions from www.yahoo.com/postmaster as that's the quickest route to the folk that will make any required changes. If you're stuck then by all means, come to me as you need somewhere to go in a jam but I'll only be able to help if you've been to the Yahoo! Postmaster first and have already followed their recommendations. Michael, you're obviously still having RBL problems. Did you implement the suggested changes detailed in the URL I gave you in March? -- Regards, Ted Grenfell Technology Operations Manager Telecom Online Services T +64 9 359 5854 (extn 93254) F +64 9 377 0781 M +64 27 443 5455 E ted.grenfell(a)telecom.co.nz W www.telecom.co.nz Level 11, Telecom House, 8 Hereford Street, Private Bag 92028, Auckland CBD, New Zealand ________________________________ "This communication, including any attachments, is confidential. If you are not the intended recipient, you should not read it - please contact me immediately, destroy it, and do not copy or use any part of this communication or disclose anything about it. Thank you. Please note that this communication does not designate an information system for the purposes of the Electronic Transactions Act 2002." -----Original Message----- From: Michael Hutchinson [mailto:mhutchinson(a)manux.co.nz] Sent: Wednesday, 7 May 2008 3:44 p.m. To: NZNOG(a)list.waikato.ac.nz Subject: Re: [nznog] XTRA(yahoo) automatically tagging legitimate mail as Spam
-----Original Message----- From: Stephen Sheehan [mailto:axpunix(a)yahoo.com] Sent: 6 May 2008 1:00 p.m. To: Michael Hutchinson Cc: NZNOG(a)list.waikato.ac.nz Subject: Re: [nznog] XTRA(yahoo) automatically tagging legitimate mail as Spam
Hi,
Has anyone been able to make any headway with respect to bypassing this problem, yahoo are largely unresponsive, Done all the usual and have implemented SPF, but still have issues with delivery rates to xtra addresses.
Hello, Stephen. I'm afraid things have not yet been resolved over at Yahoo. - We still smart-host the problem server in order to bypass Xtra tagging mail from it as SPAM and filing it into their own user's SPAM folder for them. We understand this is happening because of a *historical* RBL record, which has been cleared for over a year. I thought I was going to be making headway with Ted Grenfell - this unfortunately came to a standstill when after supplying details to Ted of the incident, he redirected me to another one of those Yahoo web-forms no-one seems to get replies to. Fun, and Joy. I *really* *did* *not* want to jump on this bandwagon: "have all your clients move away from Yahoo/Xtra" As I believed I would eventually be able to solve the problem. This is not the case. The people that can solve the problem are not listening, and do not want to listen, and aren't going to anytime soon. It's good to know you got SPF up and running.. presumably you can deliver OK to Xtra/Yahoo now, but are getting some kind of slow-down? My recommendation about the whole Xtra thing is this: Option 1: if you have plenty of time to waste (and I really mean that) feel free to get hold of Ted, and Yahoo, and Xtra and whoever else you think might have influence on the situation. Be prepared for unresponsiveness and unwillingness to deal with the problem and incredibly long wait times for _anything_ to happen (even for a reply saying "I can't help you"). Option 2: Remove all your clients from Xtra/Yahoo and host their mail yourself. The headache will be gone and the Migrane will not occur. Option 3: Bury your head in the sand and pretend there is no problem. (hmm.. don't yahoo/xtra already do this?). Sorry I can't be of more help, but we're still having issues and its getting towards 2 months of .. nothing being done about it. I may dare to raise the subject with the Boss at some stage, but it will be to have the Static IP of our affected Exchange server changed to something that doesn't have RBL history. (insert swear words here) Anyway, that's my take on it. Don't forget the grain of salt where required. Cheers, Michael Hutchinson Manux Solutions Limited. _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog