Re: [nznog] 2talk NOC

Thanks Pete, I did log a ticket but hadn't received any update. We're still seeing services intermittently failing. *Jesse Archer* *General Manager*Full Flavour *p. *07 577 0099 *ddi*. 07 281 1391 *s*. Skype "myfullflavour" *e*. jesse(a)fullflavour.nz *w*. fullflavour.nz http://www.fullflavourmedia.co.nz/ *a. *Basestation, 148 Durham Street, Tauranga *a*. PO Box 16306, Bethlehem 3176, New Zealand On Wed, Oct 28, 2015 at 6:51 PM, Pete Mundy wrote:

Hi Jesse

I know that some of their team members (some pretty important ones too!) do watch this list, but I can say from experience that the fastest way to get action on an operational issue to lodge a ticket through their 'live' interface and set the ticket priority to urgent. Even faster than the WS support # or NOC direct :)

http://live.2talk.co.nz/

If the additional information helps at all, we saw multiple registrations start failing from 18:20, but they look to have stabilised around 18:42 and it's green across the board again now. I just figured that since they have advertised planned maintenance for 01:00 to 03:00 tomorrow morning that maybe this was the result of a few prep-work jobs. Pete

On 28/10/2015, at 6:29 PM, Jesse Archer wrote:

Evening,

Anyone from 2talk on the list?

I can't get hold of anyone via the wholesale support number or the NOC number I have on-hand.

Having some issues with inbound calls affecting a number of customers.

*Jesse Archer* *General Manager*Full Flavour

*p. *07 577 0099 *ddi*. 07 281 1391 *s*. Skype "myfullflavour" *e*. jesse(a)fullflavour.nz *w*. fullflavour.nz http://www.fullflavourmedia.co.nz/ *a. *Basestation, 148 Durham Street, Tauranga *a*. PO Box 16306, Bethlehem 3176, New Zealand _______________________________________________ NZNOG mailing list NZNOG(a)list.waikato.ac.nz http://list.waikato.ac.nz/mailman/listinfo/nznog

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