6 Jul
2003
6 Jul
'03
12:16 p.m.
On Mon, 7 Jul 2003, Barry Murphy wrote:
I don't know how many providers use the service called RT ( Request Tracker - http://www.bestpractical.com/ ), but I have found this very useful.
ICONZ uses it for tracking internal jobs, queues, etc. It's quite excellent, and you can't beat the price. :) The biggest problem is making sure staff check/clear their own tickets and suchlike, regularly. But that's an education and training issue rather than a problem with RT. JSR -- John S Russell | Big Geek | Doing geek stuff.